Terms & Conditions
We use the safe and secure Paypal payment system. Payment is done on booking. For cancellation, see terms & conditions.
We are official licenced to arrange tours with a vehicle. All guests must have a personal travel insurance.
We pick you up outside the Tourist information office at Prostneset in Tromso city when the tour starts, and return you there after the tour. Some of our destinations have limited or none bathroom-facilities, so please keep that in mind.
Weather is always a factor to consider. We can`t control the weather, but we`ll try to avoid it so that it doesn't obscure the sights. We have several different spots to drive to, and we always have a back up plan if the first one fails. We might have to go into Finland to find clear skies, so please bring your passport along.
Due to the length we might have to drive, and the changing temperatures/weather conditions, guests must be minimum 18 years of age: Children from the age of 10 can join the tour, if they are together with their parents/caretaker. NOTE: I do not support warm suits etc. in childrens sizes: I recommend you to rent winter clothes here: http://book.tromsooutdoor.no/en/todo?filter=c%3D30710
If the client cancels the booking at the latest 30 days before the tour date, the whole amount will be refunded, minus the cost of bank transfer or PayPal's fees.
If the client cancels later than 14 days before tour date, Arctic Experience will keep 50% of the amount paid, due to lost income and administration cost.
If the client cancels later than 7 days before tour date, the entire amount will go to Arctic Experience.
Illness/injuries etc. is fortunately not a common issue, but in such cases a medical certificate from a doctor is needed. I must be datet before departure or latest 3 days after the tour should have started, and it must be confirmed that the tour can not be done. Having this will entitle you to a full refund. In case of flight/transportation delays/cancellations, and/or force majeure, natural disasters and similar situations beyond control of Arctic Experience, no refund will be given, since the responsibility lays with other companies/factors.
It is strongly recommended to have a trip cancellation coverage on your travel insurance; It wil cover everything in case of such happenings.
If Arctic Experience cancels the tour, due to poor weather, difficult driving conditions, illness or other causes which prevents us from arranging the tour, the entire amount will be refunded, minus the cost of bank transfers or PayPal's fees.
In such cases, cancellation of the tour may happen shortly before departure. It is therefore important that clients supply us with their contact information, such as mobile (cell) phone number, e-mail adress and name and address to their accommodation
Moving of tours
If the client wish to move an already booked tour to a later date, the terms accepted on the original booking will apply, and no refund will be given in case the client cancel the tour between the dates.
Acceptance of these terms & conditions is made by making a reservation.