Resource Center

Frequently Asked Questions (F.A.Q.)

The following is a listing of Frequently Asked Questions that we have responded to in the past. If you have any additional questions that might not be on this listing, please contact us.

Question:	Do I need to have a server installed or install new software?
Answer:	No, our services are completely hosted and managed by us. All you need is a browser and an Internet connection.
Question:	How long does it take to setup my website?
Answer:	Setting up your account is very easy and can usually be accomplished in just a few hours.

Question:	I also take reservations in my office, how do I ensure that I don't get overbooked?
Answer:	You can allocate the number of reservations that the Internet reservation system is allowed to process. If you have a local reservation or point-of-sales system, you can also integrate the two systems together to ensure maximum sales with no overbooking in both systems.

Question:	I need one day notice when reservations are made on the Internet reservation system, is that possible?
Answer:	Yes, you can configure a minimum time in advance that a reservation will be accepted.

Question:	I would like to get a deposit for some of my products, is that possible?
Answer:	Yes, you can configure a product to require a deposit before a reservation is made.

Question:	Do I need to process the credit card information when deposits are made?
Answer:	You can make the credit card deposit transactions yourself or you can have it done automatically when the reservation is made.

Question:	Can I approve a reservation before it's confirmed?
Answer:	Yes, you can configure the system to make reservations as pending, thereby allowing you to manually confirm or reject the reservation.

Question:	How many products can I have on the reservation website?
Answer:	It depends on the package, but generally it is unlimited.

Question:	Do you support Spanish or other languages?
Answer:	Yes, multiple languages and currencies are supported with the optional language module.

Question:	Is my customers information secure?
Answer:	Yes, all sensitive customer information is encrypted.