Resource Center
Frequently Asked Questions (F.A.Q.)
The following is a listing of Frequently Asked Questions that we have responded to in the past. If you have any additional questions that might not be on this listing, please contact us.
Question: | Do I need to have a server installed or install new software? |
Answer: | No, our services are completely hosted and managed by us. All you need is a browser and an Internet connection. |
Question: | How long does it take to setup my website? |
Answer: | Setting up your account is very easy and can usually be accomplished in just a few hours. |
Question: | I also take reservations in my office, how do I ensure that I don't get overbooked? |
Answer: | You can allocate the number of reservations that the Internet reservation system is allowed to process. If you have a local reservation or point-of-sales system, you can also integrate the two systems together to ensure maximum sales with no overbooking in both systems. |
Question: | I need one day notice when reservations are made on the Internet reservation system, is that possible? |
Answer: | Yes, you can configure a minimum time in advance that a reservation will be accepted. |
Question: | I would like to get a deposit for some of my products, is that possible? |
Answer: | Yes, you can configure a product to require a deposit before a reservation is made. |
Question: | Do I need to process the credit card information when deposits are made? |
Answer: | You can make the credit card deposit transactions yourself or you can have it done automatically when the reservation is made. |
Question: | Can I approve a reservation before it's confirmed? |
Answer: | Yes, you can configure the system to make reservations as pending, thereby allowing you to manually confirm or reject the reservation. |
Question: | How many products can I have on the reservation website? |
Answer: | It depends on the package, but generally it is unlimited. |
Question: | Do you support Spanish or other languages? |
Answer: | Yes, multiple languages and currencies are supported with the optional language module. |
Question: | Is my customers information secure? |
Answer: | Yes, all sensitive customer information is encrypted. |